Progressive Solutions strengthens customer support division...

David Woodhouse as Vice President of Support Services at Progressive Solutions

Author: VANCOUVER, B.C., Canada
Date: Jan 27 2009

Progressive Solutions strengthens customer support division with appointment of David Woodhouse as Vice President of Support Services

Progressive Solutions Inc. (PSI) is appointing David Woodhouse, as Vice President of Support Services as it strengthens its customer service division in response to record sales and growth.

Founded in 1989, Richmond, British Columbia-based PSI is the fastest growing supplier of ERP software solutions for the forestry and lumber and building materials (LBM) industries. Its main products, lumberTrack™ and bisTrack™, address the business intelligence as well as operational, procurement, sales, inventory and logistics management needs of sawmills, panel mills, remanufacturers, wholesale/ distributors and building materials distributors/dealers with domestic and export markets.

Woodhouse, who originally joined PSI in 1995, brings with him 30 years of experience in the information technology field. Most recently, Woodhouse was seconded to the UK’s Ridgeons Group, one of Europe’s largest lumber and LBM companies. As IT Manager for the entire Ridgeons Group, Woodhouse had full responsibility for the installation of PSI’s bisTrack software on a system encompassing three separate companies, more than 30 sites and over 650 users.

“Strong customer service has always been a key part of our business model,” said Len Williams, PSI’s President & CEO. “In a market such as the forestry and LBM industries, where practically everyone knows each other, word of mouth and your ability to provide excellent support is critical to success. As more companies in these industries invest in our software to reduce their costs and improve efficiency, we’re investing in an enhanced customer service division to provide them with the support services they need to ensure a seamless transition to our products and ongoing full-time support."

“As a result, we’re delighted to have David back with us in North America. Over the years he’s held various operational management positions and has overseen the installation and operation of our software products at companies ranging from small one-unit operations to massive enterprises like Ridgeons.”

Testimonials

  • "We have no problem recommending bisTrack™ we have recommended bisTrack™, and will continue to recommend bisTrack™."

    Ted Aulds
    President of Fakes & Hooker

  • "We selected bisTrack because of the completeness of the package; also because it’s Microsoft based and the backbone is secure. The future looked brighter with bisTrack. We’re excited and we’re only using maybe 60% of what is truly in there."

    Ken Guisinger
    Canby Builders Supply

  • "We really did change how we run our business because of bisTrack™, and for the better I might add. As it turns out, it has already paid for itself in just one year which is something we just didn’t expect."

    Alan Churchill
    Director of MIS of Canby Builders Supply

  • "If you’re looking for software and a group of people to support you, something that’s going to be stable now and continue to grow in capabilities for 10 or 20 years, that’s something Progressive has put together and they’ve done it right."

    Brad Treece
    Cozart Lumber & Supply Co

  • "We used to go blind on what our costs were. Now we can audit every single job in millwork, see what our waste is and know what things are really costing us."

    Lan Mcilvain
    Alan MciIvain Company

  • "We were looking for software we could grow with. lumberTrack and Great Plains are going to give us the ability to dig down and get the reporting data we need to make our decisions. They have streamlined our workflow and the general ledger."

    Sherry Sabbatini
    Deer Park Lumber

  • "I think highly of the people at Progressive Solutions. They have a professional approach, they understand the lumber business, and they meet their commitments."

    Joe Kusar
    Vice President & General Manager of Tolleson Lumber Co

  • "lumberTrack’s™ business logic is rock solid. It’s a very configurable system and Progressive Solutions, as a business partner has been awesome."

    Mike Beye
    Chief Value Officer of Vaagen Bros. Lumber Co