Dunn Lumber selects PSI & bisTrack in ongoing commitment to customer service

Dunn Lumber

Author: T. Lavigne
Date: Feb 25 2010

Vancouver, BC (Feb 25, 2010) - Dunn Lumber Company, Inc., headquartered in Seattle, WA, has been “Building friends since 1907” and will continue to do so with the bisTrack software solution from Progressive Solutions (PSI).

Still family owned and operated, Dunn Lumber is a very forward thinking organization. To compete with the emergence of “Big Box” stores in the 1990’s they focused even more effort on offering exceptional materials and service, recently going so far as to formally train their employees to make them the most knowledgeable in the industry.

Dunn’s selection of bisTrack will help them continue this momentum and bring them further success in their business.

bisTrack is a Windows®-based software that was developed specifically for building industry suppliers. It helps building materials distributors and dealers manage complex sales, inventory control and other business transactions, with outstanding support for softwood and hardwood products.

PSI’s Senior Account Representative Andrew Roise worked extensively with Dunn Lumber, and comments, “the ability to optimize multiple location fulfillment was a key feature that made bisTrack a perfect fit for Dunn Lumber. Our software has the depth and breadth to aggressively enhance their competitive position through use of technology. Dunn Lumber felt PSI was the best business technology partner out there to sustain their vision of  improving their business.”

With PSI and bisTrack on board, Dunn Lumber stands poised once again to differentiate themselves from the competition, and to continue to “Build friends” with their exceptional customer service.

Testimonials

  • "Since our conversion to bisTrack we have seen big pluses with purchasing and costing accuracy which have definitely contributed to the bottom line."

    Brad White
    President of White's Lumber

  • "We were up 5 points of margin within ten months using bisTrack™ pricing management and margin review. The payback happened in just months."

    Brian King
    President of Construction Supply

  • "We know these are the kind of people we want to partner with long-term, with the vision and values that are critical to a mutually successful relationship."

    David Jones
    President of Brookside Lumber

  • "We’ve fixed problems, eliminated data re-entry and repurposed valuable employees. bisTrack helped us be more productive with fewer people."

    Candy Loweke
    Process Analyst, Raymond Building Supply

  • "With bisTrack we have cut our costs while increasing the speed and quality of service to our customers."

    John Steinman
    VP of Purchasing and IT Services, Forge Lumber

  • "We used to go blind on what our costs were. Now we can audit every single job in millwork, see what our waste is and know what things are really costing us."

    Lan McIlvain
    Alan McIlvain Company

  • "We were looking for software we could grow with. lumberTrack and Great Plains are going to give us the ability to dig down and get the reporting data we need to make our decisions. They have streamlined our workflow and the general ledger."

    Sherry Sabbatini
    Deer Park Lumber

  • "I think highly of the people at Progressive Solutions. They have a professional approach, they understand the lumber business, and they meet their commitments."

    Joe Kusar
    Vice President & General Manager of Tolleson Lumber Co

  • "lumberTrack’s™ business logic is rock solid. It’s a very configurable system and Progressive Solutions, as a business partner has been awesome."

    Mike Beye
    Chief Value Officer of Vaagen Bros. Lumber Co