Sales Support Specialist

Description

The Sales support specialist serves as a resource for evaluating client requirements and proposing solutions for the customers based on their business and technical needs and will support senor account managers in the selling cycle in order to increase the company’s sales targets. The ideal candidate will have past customer service, sales or sales support experience. The sales support specialist will report to the Product Manager – bisTrack North America.


Qualifications

  • Post-secondary education - bachelor degree or higher is desired
  • Minimum of 4 years related experience
  • Broad-base understanding of Retail/POS business applications an asset
  • The ideal candidate will possess an understanding of accounts payable and accounts receivable processing


Competencies Skills

  • Must be an excellent communicator who is detail oriented
  • Ability to communicate technical and business information to widely varied audiences
  • Ability to understand business processes and business problems
  • Effectively convey concepts, features, and functionality of company’s offerings in a professional and knowledgeable manner.
  • Maintains a thorough knowledge of the company’s products through continuous study and experience.
  • The ability to work in a fast paced, multi-tasking environment


Tasks/Duties

  • Responsible for pre and post-sales support, demonstrations, and follow-ups with prospects and existing customers.
  • Responsible for maintenance and updating of Sales Demo environment
  • The Pre-Sales support specialist serves as a resource for evaluating client requirements and proposing solutions for the customers based on their business and technical needs
  • Participates in a collaborative team environment with significant exposure to the Sales Department, Support and Implementation , as well as Developers.
  • Extensive travel throughout North America will be required.

Testimonials

  • "Since our conversion to bisTrack we have seen big pluses with purchasing and costing accuracy which have definitely contributed to the bottom line."

    Brad White
    President of White's Lumber

  • "We were up 5 points of margin within ten months using bisTrack™ pricing management and margin review. The payback happened in just months."

    Brian King
    President of Construction Supply

  • "We know these are the kind of people we want to partner with long-term, with the vision and values that are critical to a mutually successful relationship."

    David Jones
    President of Brookside Lumber

  • "We’ve fixed problems, eliminated data re-entry and repurposed valuable employees. bisTrack helped us be more productive with fewer people."

    Candy Loweke
    Process Analyst, Raymond Building Supply

  • "With bisTrack we have cut our costs while increasing the speed and quality of service to our customers."

    John Steinman
    VP of Purchasing and IT Services, Forge Lumber

  • "We used to go blind on what our costs were. Now we can audit every single job in millwork, see what our waste is and know what things are really costing us."

    Lan McIlvain
    Alan McIlvain Company

  • "We were looking for software we could grow with. lumberTrack and Great Plains are going to give us the ability to dig down and get the reporting data we need to make our decisions. They have streamlined our workflow and the general ledger."

    Sherry Sabbatini
    Deer Park Lumber

  • "I think highly of the people at Progressive Solutions. They have a professional approach, they understand the lumber business, and they meet their commitments."

    Joe Kusar
    Vice President & General Manager of Tolleson Lumber Co

  • "lumberTrack’s™ business logic is rock solid. It’s a very configurable system and Progressive Solutions, as a business partner has been awesome."

    Mike Beye
    Chief Value Officer of Vaagen Bros. Lumber Co